BLACKPIXEL Products OPC Private Limited Last updated: July 13, 2026
Our Promise
At BLACKPIXEL Products, we stand behind every product we manufacture. If you are not completely satisfied with your purchase, we will make it right — no hassle, no runaround.
1. Return Window
You may return any eligible product within 30 days of the delivery date.
To be eligible for a return, your item must meet all of the following conditions:
- Item is unused and in its original condition
- Original packaging is intact (box, wrapper, carry bag)
- All included accessories are present (warranty card, carry bag, manual if any)
- The product serial number or SKU label has not been removed or tampered with
- You have proof of purchase (order confirmation email or invoice)
2. How to Initiate a Return
Step 1 — Contact us within 30 days of delivery Email us at info@blackpixelproducts.com with the subject line: Return Request — Order #[your order number]
Include in your email:
- Your full name and order number
- The product name and reason for return
- At least 2 clear photos of the product and packaging
- Whether you want a refund or replacement
Step 2 — We review your request Our team will respond within 2 business days to approve or follow up on your return request.
Step 3 — Ship the product back Once approved, we will share the return shipping address. Pack the item securely in its original packaging and ship it via any reliable courier (DTDC, Delhivery, BlueDart, India Post).
- For defective or wrong items: We will cover the return shipping cost by reimbursing the courier charge upon submission of the receipt.
- For change of mind returns: The return shipping cost is borne by the customer.
Step 4 — Inspection and resolution Once we receive and inspect the returned product, we will notify you within 2 business days whether your refund or replacement has been approved.
3. Refund Process
Once your return is approved and the product has been received and inspected:
| Refund Method | Timeline |
|---|---|
| Original payment method (Razorpay — UPI, Card, Net Banking) | 5–7 business days |
| Bank transfer (NEFT/IMPS) | 3–5 business days |
| Store credit / BLACKPIXEL wallet | Within 24 hours |
Refunds are processed to the original payment method used at the time of purchase. We cannot refund to a different account or payment method.
If you paid by Credit Card or Debit Card, the refund may take an additional 3–5 business days to reflect in your bank statement depending on your bank’s processing time. This is outside our control.
4. Replacement Policy
If you prefer a replacement instead of a refund, we will dispatch a fresh unit of the same product within 2 business days of receiving and approving your return, subject to stock availability.
If the product is out of stock, we will offer you:
- A full refund, or
- Store credit worth 110% of the original purchase price
5. Defective or Damaged Products
We take quality very seriously. If you receive a product that is:
- Defective or not functioning as described
- Damaged during transit
- Incorrect (wrong product shipped)
Please contact us at info@blackpixelproducts.com within 48 hours of delivery with clear photographs of the issue.
For transit damage, please also photograph the outer packaging before opening.
In all such cases:
- We will cover the full return shipping cost
- You will receive a free replacement or full refund — your choice
- No questions asked
6. Warranty Claims
All BLACKPIXEL products come with a 6-month manufacturing defect warranty from the date of delivery.
The warranty covers:
- Stitching failures on straps and bags
- Defective hardware (buckles, anchors, clasps)
- Manufacturing defects in CNC-machined components
- LED panel failures (Studio & Lighting products)
The warranty does not cover:
- Damage caused by misuse, accidental drops, or improper handling
- Normal wear and tear from regular use
- Damage from exposure to water, chemicals, or extreme heat beyond product specifications
- Products modified or repaired by unauthorised persons
To raise a warranty claim, email info@blackpixelproducts.com with your order number, product name, and photos of the defect.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Products returned after the 30-day return window
- Products that have been used, assembled, or installed
- Products with missing original packaging or accessories
- Products with removed or tampered serial number labels
- Products damaged due to customer misuse or negligence
- Custom or personalised orders (if applicable)
- Products purchased during clearance or final sale events (marked “No Returns” at time of purchase)
8. Cancellation Policy
Before dispatch: You may cancel your order any time before it is dispatched from our warehouse. Email info@blackpixelproducts.com or WhatsApp us with your order number. A full refund will be processed within 24 hours.
After dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the product as per Section 2 above.
Prepaid orders: Full refund to original payment method within 5–7 business days.
COD orders: Refund via bank transfer (NEFT/IMPS). Please share your bank account details when requesting the cancellation or return.
9. Orders from Amazon India or Flipkart
If you purchased a BLACKPIXEL product from Amazon India or Flipkart, please raise your return or refund request directly through the respective platform’s return process.
- Amazon India returns: amazon.in/returns
- Flipkart returns: flipkart.com/account/orders
Amazon and Flipkart have their own return windows and policies which may differ from ours. We are unable to process refunds for marketplace orders directly.
For warranty claims on marketplace orders, you may contact us at info@blackpixelproducts.com with your marketplace order ID and we will assist you.
10. Exchange Policy
We currently do not offer direct product exchanges. If you would like a different product, please:
- Initiate a return for the original product
- Place a new order for the product you want
This ensures faster processing and accurate inventory management.
11. Contact Us for Returns
For all return, refund, replacement, warranty, or cancellation queries:
Email: info@blackpixelproducts.com Subject line: Return Request — Order #[your order number] Response time: Within 2 business days
Business hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
BLACKPIXEL Products OPC Private Limited Coimbatore, Tamil Nadu — 641 001, India Website: https://blackpixel.in
12. Policy Updates
We reserve the right to update this Refund & Returns Policy at any time. Any changes will be reflected on this page with an updated date. For orders placed before a policy change, the policy in effect at the time of purchase applies.
This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, applicable in India.